- VITALSMARTS CRUCIAL CONVERSATIONS TRAINING HOW TO
- VITALSMARTS CRUCIAL CONVERSATIONS TRAINING DOWNLOAD
Hands-on skill-building: participants le arn a new skill, apply the skill via practice, and receive helpful feedback in order to get better.Ģ. There are three concepts that make the training engaging and allow for participants to build the skill to handle these conversations well.ġ. What Makes This Training Program Successful?
VITALSMARTS CRUCIAL CONVERSATIONS TRAINING HOW TO
Skillsets covered include learning how to speak and be heard (and encouraging others to do the same), in order to begin to surface the best ideas, make the highest-quality decisions, and then act on decisions with unity and commitment. Training Course: Tools for Talking When Stakes are High:Ĭrucial Conversations is also offered as a training course, developed by Vital Smarts, which teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics throughout all levels of an organization. Their signature statement is “if you feel stuck - in a relationship, in your career, at home - chances are a crucial conversation is keeping you there”. They define a crucial conversation as one where stakes are high, emotions run strong, and opinions vary. We can also likely recall some of these conversations we initiated or have stumbled into – often with less than stellar results!Ĭrucial Conversations is the title of a book co-authored by Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler.
AT &T reduced billing costs by 30 percent and Sprint Nextel reduced customer care expenses by $20 million annually.Most of us could offer a guess as to what a “crucial conversation” might look like. STP Nuclear Power Plant went from total shut-down to generating the most electricity in the nation among two-unit plants.
Franklin Pierce College reduced passive-aggressive behavior by 14 percent and increased trust levels by 15 percent. Employees at MaineGeneral Health were 167 percent more likely to speak up and resolve problems with colleagues after being trained in Crucial Conversations. Sprint Nextel saw a 93 percent improvement in productivity and a 10 to 15 percent improvement in quality, time, and cost. Organizational benefits of Crucial Conversations trainingįortune 500 organizations around the world have turned to the award-winning Crucial Conversations training to improve bottom-line results like quality, efficiency, satisfaction, safety, etc. See how a nuclear power plant went from total shutdown to industry leader in power generation, and is now in the top 25% in the nation for keeping costs low.
VITALSMARTS CRUCIAL CONVERSATIONS TRAINING DOWNLOAD
You can download the PDF's by clicking on the links, or from the resources box on the right of this page. VitalSmarts is committed to making their wealth of research available. Projects fail because of failure to address the following 5 crucial issues: It’s a sad fact, but it’s true! BUT - if your business can master 5 specific Crucial Conversations, you make success almost inevitable. By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.ĭID YOU KNOW - 70-90% of corporate initiatives fail!
A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong.Ĭrucial Conversations is a two-day modular course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics-at all levels of your organization. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship-whatever the issue-if you can’t talk honestly with nearly anybody about almost anything, you can expect poor results. Whenever you’re not getting the results you’re looking for, it’s likely a crucial conversation is keeping you stuck.
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